All posts tagged entrepreneur

tubbs_edward

When you work for big corporations, a defined level of professionalism is mandatory.  You can’t get your foot in the door without it.  There is very little room for bad manners, or strange behaviour, in the world of the blue-chip.  Why would there be?  Successful corporations can choose from the cream of the crop.  And the cream tend to be exceedingly well mannered, and not that strange (or at least able keep up the pretence of normality during office hours).

It came as quite a shock to me that these rules don’t always extend to the world of SMEs.  My role here at RumbleChat is to help lifestyle companies with their marketing.  The majority of these businesses tend to be small. The vast majority of small businesses I encounter operate in a lovely, friendly, considerate and professional manner – I cannot emphasise this enough.  They are a joy to work with and making a positive difference to their businesses makes every working day worthwhile.

There are however, a small minority, who really let the side down.  And it’s to this small, dysfunctional subset that this blog is dedicated.

I have worked with several self-proclaimed entrepreneurs…and now give them a wide birth. Not entrepreneurs in general, just the self-proclaimed variety. If you have to proclaim it yourself, then I find that leads to you employing it as a mandate for generally unprofessional/strange behaviour.

One client I had took to calling me late at night, when he was stressing about whether the level of unsubscribes for his email newsletters were higher than average. They weren’t, and 10pm really was not the right time to discuss it.

Another time, I was working onsite at a small online retailer’s office, when the MD (a seemingly techy guy in his mid ‘40s) came striding out of the toilet, bellowing, “I’d give that ten!”

Toilets have been a recurring place for strange behaviour. When working on another client’s site, another male MD insisted on using the female toilet, because he, “preferred it,” regardless of the fact that it made the female staff members distinctly uncomfortable.

The guy who ate three Cadburys Cream Eggs for lunch deserves a mention; as does the chap who encouraged employees to wear ‘indoor shoes’ to work, in the hope that he could save on cleaning costs. All of these pale into insignificance in comparison to the next tale, however, which blows ‘quirky’ right out of the water.

A friend of mine (let’s call her Sally), just had what can only be described as a lucky escape, with a small research company, scarily reminiscent of the League of Gentlemen’s Royston Vasey (if you don’t know it, look it up now, as this is a recurring metaphor!). Run by a husband and wife, and their daughter…I know, I know, alarm bells should have rung at this point!

It wasn’t a really tiny one-man-band, though, where you can see how weird practices might prevail – I mean, everyone’s normal is normal to them, right?  That’s why it’s helpful to interact with other humans, to check where you’re at on the dysfunctional barometer.

No, this looked, at first glance, like a ‘proper’ office, with almost 20 workers, some decent clients, a fairly respectable turnover…and the weirdest practices you are ever likely to encounter this side of Fawlty Towers/Wernham Hogg/the Big Brother House/*outlandishly ridiculous setting of your choice*.

Sally’s account of her time there sounds too far-fetched to be true, but she swears (on her cat’s life…and she really loves that cat) that every word is true.

The daughter was allegedly Sally’s line manager, but had to keep trotting off to Dad to double check that it was acceptable for my friend to leave early/move onto a new piece of work/scratch her nose/use the toilet.

At this point, it’s probably relevant to give you the low-down on Sally.  Her career trajectory was impressively vertical. She’s held some senior level, big-hitting jobs in media companies, but, like so many of us, post children, she’s rejected the corporate greasy pole, in favour of flexible, part time work. For her, the closer to home, the better…until now.

When she first started, she thought it was quite endearing when Mum told her that they ensure that all the staff eat their lunch together.  What she hadn’t realised, was that this actually meant that it was forbidden to leave the building at lunchtime, or eat your lunch at the time of your own, personal choosing. In Royston Vasey Land, the secretary ceremoniously rang upstairs to proclaim, “Lunchtime, everybody down!” at which point you were expected to dutifully shuffle downstairs to sit and eat, while making strained conversation with colleagues.

I mean, surely the main purpose of your lunch hour is to take a break and change of scenery to maintain mental health, and ensure you don’t end up punching that really annoying colleague in the face?

Speaking of colleagues, by all accounts they were a motley crew. They were all female, bar ‘Dad’ and the bloke in charge of IT, and refilling the printer (the son of family friends of ‘Mum’ and ‘Dad’). A fairly neat split between women who’d worked there since the dawn of time, and graduates/students (who had no other experience of work, and will presumably get an enormous shock if they ever manage to leave Royston Vasey). This was a local [office], for local people, with Tubbs and Edward at the helm.

The IT systems were so bad that the internet collapsed on a daily basis and twice a day, the IT bloke would leg it around the office shouting “Don’t save! Don’t save!” as the rickety reporting software (that their entire business depended on), was prone to throw you out, mid-report, losing everything you’d worked on for the past couple of hours.

On Wednesdays, everyone was encouraged to evacuate the building quick-smart, at 5pm, as Dad and Daughter used the main office for a personal training session.

When Sally first started, Mum asked her, in a furtive whisper (there was a lot of that going on) to send her invoices to a secret email address, as the rate she had negotiated was, “more than double,” that of everyone else.  The next day Mum collared her to insist that she didn’t actually send any invoices by email, but rather printed out a hard copy and placed it directly into ‘Mum’s’ hands as “You never know who’s watching.”

On day 5, Dad called Sally in, “For a chat,” to express his displeasure as he’d seen her texting in the office.  She’s 41. When her 11 year old son rang her to check in, communal eyebrows were raised to the ceiling at her audacity in answering her phone.

She attempted to ingratiate herself by nipping to Tesco Express when the milk had run out. When she returned, brandishing a litre of semi-skimmed, her startled co-workers told her in fraught whispers that only skimmed milk was acceptable here.  They point-blank refused to use it, presumably in case Mum or Dad found out. Luckily, crisis was averted by IT bloke, who shot out the door in a rapid fashion, returning with a bottle of red top, before the family members were any the wiser.

So what of Sally now? Following two more ‘chats’ with Dad over innocuous/heinous misdemeanours (depending where you sit on the weirdo spectrum), she threw in the towel and ran, as fast as her legs could carry her.  She lasted 11 days. She swears she’s psychologically scarred, having been left with “a fear of the freak-shows that are small businesses.” She went and got herself a new job for a large, London-based company, with proper systems, a website that works, and all the bells and whistles that the majority of the business world, take for granted.

I’d like to make it clear that I don’t share her phobia.  Fortunately, the majority of small businesses are well-run, and a pleasure to work for. To identify that small minority, and avoid an experience like Sally’s however, I suggest ingesting the complete boxset of The League of Gentlemen, and remaining vigilant at all times.  If Papa Lazarou wouldn’t look out of place, don’t even go there!

 

I think it was my dear, old Gran that first imparted that pearl of wisdom – presumably in response to my child-self’s failure to deliver an unprompted ‘Thank You’.

It is true. Manners do cost nothing and yet they are so important.  Now, I’m not talking about inherited rules like not putting your elbows on the table when eating, or doffing your cap to a person of importance. The contrived etiquette of Victorian times is no indicator of a well-mannered modern person.  No, what I’m talking about is common courtesy.

You’re probably wondering why I’m harping on about manners, in this company blog.  Well, Rumblechatters, I’ll tell you why. Common courtesy is the cornerstone of professionalism in business.  It’s as simple as that.  Behaving in a professional manner whilst at work is akin to having good manners at home.  Being considered a decent person depends on maintaining certain behavioural standards. So does running a professional business.

When you work for big corporations a defined level of professionalism is mandatory.  You can’t get your foot in the door without it.  There is very little room for bad manners in the world of the blue-chip.  Why would there be?  Successful corporations can choose from the cream of the crop.  And the cream tend to be exceedingly well mannered.

It came as quite a shock to me that these rules don’t always extend to the world of SMEs.  My role here at RumbleChat is to help food and lifestyle businesses with their marketing.  The majority of these businesses tend to be small. The vast majority of small businesses I encounter operate in a lovely, friendly, considerate and professional manner – I cannot emphasise this enough.  They are a joy to work with and making a positive difference to their businesses makes every working day worthwhile.

There are however, a small minority, who really let the side down.  And it’s to this small, dysfunctional subset that I dedicate the following rant. You know who you are! And I’m here to tell you there is no need to behave badly in business. While you may like to think you’re a maverick entrepreneur, to the rest of the world you’re just plain rude. If you’re in any doubt as to which category you fit into, check out my list of popular offences:

  • Failing to turn up to meetings…that you requested…without providing any forewarning or excuse…just literally not turning up.  How hard is it to send a text or an email?  Our digital age provides the perfect armoury for cowards – you don’t even have to have an actual conversation. Just whack out an electronic correspondence of some sort
  • Sending emails or texts when only a conversation will do.  Now I know it sounds like I’m contradicting my previous point but I’m not, really.  There are still occasions when only an actual conversation, face-to-face or on the phone, will suffice – like making an employee redundant or terminating a contract. Running a business necessitates some tricky conversations. So man up and deal with it.
  • Failing to pay for services.  If you are receiving a service from another company, you need to pay for it.  End of.
  • Obtaining services under false pretences.  By this I mean, courting agencies to pitch for a project that will never happen…just so that you can steal their ideas and use them yourself.  Bad form.
  • Disappearing off the face of the earth…in communication terms at least.  So rude and unnecessary – refer to my first point

Now none of this is the rocket science of the manners world.  It’s not hard to do.  Anyone can behave in a decent, professional way if they choose to.

In the world of big business there is a warning adage about being careful who you upset on the way up….as they’ll undoubtedly be gunning for you, from their ivory tower, as you make your inevitable descent.  This concept of commercial karma is equally relevant in SME-land.  So for the vast majority of you who ‘do unto others as you would have others do unto you’ as Matthew requested (7:12…impressed?), give yourself a pat on the back and know that commercial karma will be yours.  For those of you who wheel, deal and steal – beware, and take heed of another of my Gran’s pearls: ‘What goes around, comes around’

So RumbleChatters, what’s your most unprofessional business experience? No names please, but give me those gripes!